Areas

We Cover

ALL ASPECTS OF A PRODUCTION ORDER OR ANY
OTHER PROJECT HAVE TO BE AGREED AND SETTLED.
FOR THIS TO HAPPEN, COMMUNICATION HAS TO BE
CLEAR AND EFFECTIVE

Logistics

Sometimes logistics is about getting your forwarder to talk to your factory. We help you streamline this process

Purchasing

Purchasing accessories in small quantities, sourcing vendors for one time deals, have their own challenges. A local teams is surely the best choice for this kind of tasks

Visit support

When your Asian team prepares and coordinates a multi location visit to Asia, everything works much better and smoother

Coordination

Coordinating between factories, shipping companies, customs brokers and small vendor, requires local skills and knowhow

Communication
Challenges

What is it that makes communication in
Asia so challenging?

Time Zone

Time zone differences mean    you have a small window of opportunity to talk every day

Language

Language gap is not only the words. It is mainly the subtext and meaning behind the words

Culture

With intuition and experience we bring things back on track

Face to Face

Misunderstandings cause quality problems and delays

WHAT DO YOU

NEED TO KNOW

To communicate effectively in Asia

BUSINESS CULTURE

You must know how your tone of voice will be interpreted

THE LAWS OF ASIA

You must know the laws to have a sustainable operation

PREFERRED CHANNEL

You need to know which platforms people use to talk

THE CHANGING ENVIRONMENT

New constraints and opportunities appear constantly

UNWRITTEN RULES

These rules shape people’s behavior and response

BUSINESS CULTURE

You must know how your tone of voice will be interpreted

THE CHANGING ENVIRONMENT

New constraints and opportunities appear constantly

THE LAWS OF ASIA

You must know the laws to have a sustainable operation

UNWRITTEN RULES

These rules shape people’s behavior and response

PREFERRED CHANNEL

You need to know which platforms people use to talk

Communication
Impacts ProfiT

How communication affects quality,
prices and lead time

Misunderstanding technical instructions

Messages
arrive late

Wrong use of terms
and references

Understanding
the laws

Lost in
Translation

Misunderstanding tone
of voice

Understanding
ambiguous answers

Understanding
unwritten rules

Who is Using
This Service

Your circumstances impact your ability to communicate

effectively as well as the skill pool you have inhouse.

Geographic location and lack of time resources

can be meaningful communication challenges

Short of People

Companies who are short of people but are experienced in Communicating with factories in Asia

Startups

Startups that have no people with the skillset and experience needed to manage factories in Asia​

Multiple Vendors

Companies that work with multiple factories in Asia and need coordination support and cultural bridge

Time Sensitive

Companies that need fast and concise replies and effective follow up support and language gap assistance​

The Real

Value

The real value of this service is not exhilarating messages
transfer and ease of understanding in communicating with
China/Vietnam. The real value is removing the background
noises, and helping you make sense of events to help you make
the best decisions.

Language

It’s not only the words.
It’s the ability to understand
effortlessly

Context

It can be geography, laws,
constraints or practices

Norms

You need to know them to be
able to fit in

Culture

Helping you bridge the gap
between what you hear and the
subtext

Constraints

They demotivate people. Know
them and don’t swim against
the current

Trends

People in Vietnam and China
are aware of them. Know what
they think to plan your
messages

Culture

Helping you bridge the gap
between what you hear and the
subtext

Constraints

They demotivate people. Know
them and don’t swim against
the current

Trends

People in Vietnam and China
are aware of them. Know what
they think to plan your
messages

The Benefits

The real benefits are the money, time
and frustration being saved as there are
fewer misunderstandings

Exhilarating answers

Getting quick answers, accurate shipping documents or quality control reports in the right format can be the difference between on time delivery to losing a customer

Clarifying information

Sometimes, not getting clear information means you can’t make decisions. That can mean goods stuck in customs, or not giving a green light to continue production

Communication lines

Talking to the wrong people in the factory means you are not talking to people with authority. If you don’t know who has authority inside the factory to execute your instructions, nothing will happen

Clear Message

Being a good communicator is also about motivating people to work with you towards your goal. If you don’t understand their concern and their mindset, how can you send a message that will get their
support?

OUR TEAM’S

Skillset

Communication in factories in Asia requires
a diverse skillset. Effective communication requires
you to be familiar with your counterpart’s
constraints, resources, culture and business
environment

Multiple
Languages

We can communicate with our customers and the factories equally well

Project
Management

We can speak the same language with you when talking about schedule control

Quality
Management

We can speak the same language with you when talking about quality and yield

Production Order
Management

We can speak the same language with the factory when discussing
solutions

Our Team’s
Know-How

Effective communication in the production space in Asia also

requires a range of know-how that helps our team understand

the factories mindset and expectations. We can create a

supportive and trustworthy business environment

Culture

Asia business culture and the way “things are done”

Practices

Common practices. 
The do’s and don’ts

Risks

Opportunities they are exposed to entering a business deal

Negotiation

And persuasion. Obtain the factories support achieving your objectives

How It Works

Giving you full control

Activity Reports

Sent weekly to keep track
of hours spent

Real Time

Communication about
issues that matter to you

Stop Anytime

Just give us a notice and
cancel the service

LIMIT NO. OF HOURS

You control the number
of hours we work

Your POC

Your assigned contact
window in CSO Projement